The Service Systems Toolbox John Bicheno 9780956830708 Books
Download As PDF : The Service Systems Toolbox John Bicheno 9780956830708 Books
A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.
The Service Systems Toolbox John Bicheno 9780956830708 Books
This is hands-down the best book on lean for service that I've ever read. There are four parts to the book. The first section is a very high-level overview of what lean is about and how it relates to other systems-oriented concepts. Next, it provides a very comprehensive (and well cited) overview of the major lean ideas and explains how they apply to service. Third, it gives a very detailed explanation of how to map out the processes used in services and explains the underlying reasons for the differences from manufacturing lean. Finally, it explains the most important lean tools.Unlike this book, most of the lean books out there are written from a manufacturing perspective. And even books that deal with office lean are focused more on office tasks in a support role instead of service as the product. None of those books come close to this one in terms of depth or breadth of coverage. It is easily the best book on actually applying lean ideas to anything outside of a factory context. I highly recommend it.
Also, note that although Amazon doesn't say so, this is the second edition of The Lean Toolbox for Service Systems. So don't buy both books thinking they are different.
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The Service Systems Toolbox John Bicheno 9780956830708 Books Reviews
It is very rare to find a book devoted to lean in transactional processes and it is even rarer to find one that includes the latest thinking and research on the same subject. In addition to Lean tools, the also included many other very interesting tools from different fields such as Systems Theory, TRIZ and Design Thinking. This is a true gem and there is no other book quite like this in the market. My only complaint is that the materials are not organized well and editing could have been better.
This is hands-down the best book on lean for service that I've ever read. There are four parts to the book. The first section is a very high-level overview of what lean is about and how it relates to other systems-oriented concepts. Next, it provides a very comprehensive (and well cited) overview of the major lean ideas and explains how they apply to service. Third, it gives a very detailed explanation of how to map out the processes used in services and explains the underlying reasons for the differences from manufacturing lean. Finally, it explains the most important lean tools.
Unlike this book, most of the lean books out there are written from a manufacturing perspective. And even books that deal with office lean are focused more on office tasks in a support role instead of service as the product. None of those books come close to this one in terms of depth or breadth of coverage. It is easily the best book on actually applying lean ideas to anything outside of a factory context. I highly recommend it.
Also, note that although doesn't say so, this is the second edition of The Lean Toolbox for Service Systems. So don't buy both books thinking they are different.
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